Delivery Issues

Delayed or Lost Orders

• Delayed Orders: If your order has not arrived within the expected delivery time, please check the tracking information for updates. If there are no updates, contact our customer service team at [Your Email Address] or [Your Phone Number].
• Lost Orders: If your order is confirmed as lost by the shipping carrier, please contact us immediately. We will work with the carrier to locate your order or send a replacement.

Damaged Orders

• Inspection: Please inspect your order upon receipt. If you notice any damage to the packaging or the product, take photos and contact us within 48 hours of delivery.
• Resolution: We will arrange for a return and replacement or refund for damaged items.

Tracking Your Order

• Order Confirmation: Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
• Tracking: You can track your order using the tracking number provided in your shipping confirmation email. Simply click on the link or visit the carrier’s website and enter your tracking number.

Returns and Refunds

For information on returns and refunds, please visit our Return Policy page.